Refund and Returns Policy

Overview

All returned items must be in their original packages and in the condition when they were received from the beginning for a refund or an exchange.
Shipping fees will only be reimbursed if the cause for the return is due to a mistake on our part.
A refund will be issued to your initial payment method once the returned items are received and inspected.
The processing of refunds usually takes between 3 to 5 business days after we have received the item, and you will
We retain the authority to refuse returned items that do not qualify for a return.

How to Return

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

To return your item, please contact our Customer Service department in advance via [email protected] and provide more details, such as your order number and the reason for the return. Our Customer Service will check your case and offer the authorized return address within 24 hours if you are eligible to return. Please note that returns sent to other addresses will be refused and not refunded/exchanged.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Terms of Exchange

We are readily available to provide aid for any complications you may potentially face in relation to receiving:

– A defective item

– An impaired item

– An item that does not match your order’s description.

In the event of encountering any of these situations, please send an email to our Customer Support team within 48 hours of your order being delivered. Upon receipt of your returned item, we will promptly dispatch a replacement.

Please do not hesitate to reach out to us for assistance. Our team is always here to help!