Order Help

What is your return/exchange policy?

Return or exchange eligible products within 30 days of receipt. Please contact us via email to start a return or exchange.

Once your item has been shipped back to us, we will process your refund less any applicable shipping label fees. These fees will be waived if the return issue is caused by us or the shipping.

Customized items are not eligible for return (unless quality issues). Inspect your purchase and contact customer service to report any damage within 3 days of delivery. Our team will be happy to find a solution to your problem.

Exchange: Exchanges for items of lesser value will be assessed a small exchange shipping fee. We waive this fee for exchanges for items of equal or greater value.

Cyraft reserves the right to reject items that are ineligible for return, and to assess an additional return fee. Products ineligible for return include personalized items, items that are damaged due to improper care or use, and items for which a return has not been authorized.

How or where do I return my item?

If your product is eligible for return, please contact customer service and we will email you the return address for the different countries. All returns must be sent to the return address we sent you in the email. Returns sent to any other addresses may be refused and will affect your refund process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 days.

What if part of my order is missing or incorrect?

If your tracking number shows that your package has been delivered, but you have not received it, please check around your home and with neighbors who may have received your item. If you still can’t find it, please contact us so we can coordinate with the shipping company to locate your package.

If you believe that part of your order is missing or incorrect, please open all packages. Sometimes multiple items are packed in one box. If it is indeed due to an error on our part, for this case we will resend the missing part with a gift to make up. Please contact us for assistance with your missing or incorrect order.

What if my product’s lights aren’t working properly or I have a different issue?

Our angel tree toppers have precise mechanical devices, which have been strictly inspected before shipping, but we can’t rule out the damage caused by the transportation process. In this case, you can contact our customer service, and we will re-send it free of charge. If the resulting delay has inconvenienced you, we will present a gift, which we hope will make up for it. This clause applies to all products.

Need help?

Contact us at [email protected] for questions related to refunds and returns.